Terms and Conditions

Part A: Terms of Service

These terms are an agreement between you and OFFSHORE MARKETERS PRIVATE LIMITED ("we", "us") for your use of GetNixa: the website, web app, desktop apps and editor plugins (the "Service"). By creating an account or using the Service, you agree to them. If you use the Service for a company, you confirm you may accept these terms on its behalf.

1. The Service

GetNixa turns speech in your videos into captions you can style, edit and export. It also offers AI tools such as translation, masking (captions behind a person), audio cleaning and Auto edit. We keep improving the Service and may change or remove features. If we remove something important from a paid plan during a period you've paid for, we'll tell you in advance.

2. Your account

• You must be 18 or older, or use the Service with a parent's or guardian's consent.
• Give accurate details and keep your sign-in secure. You are responsible for everything done through your account.
• One person per account. Team members need their own seats on a plan that includes them.

3. Plans, billing and renewals

• Plans, prices and limits are shown on the pricing page. Prices are in Indian Rupees and include GST unless stated.
• Paid plans are bought for a month or a year at a time and paid in advance through our payment partner, Razorpay. We do not debit your account automatically. Before your plan ends we remind you, and you can renew in the app. If you don't renew, you move to the Free plan when the period you paid for ends (after a 3 day grace period).
• We may offer new accounts a one-time Starter week: a single payment for 7 days of paid features with the smaller allowance shown at the time of purchase. It can be bought once per account, only by accounts that have never paid, and it is never renewed or debited automatically. When it ends you move to the Free plan and keep your projects.
• Monthly limits (caption minutes, translation, masking, Auto edits and so on) reset each billing month. Unused amounts do not carry over.
• If you don't renew, or a payment is reversed, we may move you to the Free plan. Content above the Free plan's limits may then be deleted after 30 days' notice.
• We will give at least 30 days' notice of a price change, and it applies from your next purchase or renewal. It never changes a period you've already paid for.
• Payments are non-refundable except as set out in our Refund and Cancellation Policy in Part B below (first payment only, within 3 days, with almost no use).

4. Your content

• You own the videos, audio, images, fonts and text you upload and the exports you make ("Your Content").
• You give us a limited permission to store, copy and process Your Content only to run the Service for you. This permission ends when you delete it, apart from backups that expire on their normal schedule.
• We do not use Your Content to train AI models, and we do not claim any ownership of it.
• You confirm that you have the rights to everything you upload, including music, footage, people's likeness, logos and fonts, and that using it with the Service breaks no law or anyone else's rights.

5. Fair and acceptable use

You agree to follow our Acceptable Use Policy in Part C below. Limits marked "unlimited" or very large are for normal use by one creator or team, not automated bulk processing or resale.

6. AI output

Transcripts, translations, masks, Auto edits and AI-written titles, captions and hashtags are made by AI and can contain mistakes. Please review them before you publish. You are responsible for what you publish. To report AI output that is offensive, harmful or wrong, use Report a problem in the account menu (or the link under any AI result), or write to social@offshoremarketers.com. We review every report.

7. Our property

The Service, its software, templates, designs, the GetNixa name and logo belong to us or our licensors. Exports you make with our templates are yours to use, commercially too. You may not resell our templates as templates, copy the Service, or reverse engineer it except where the law allows.

8. Availability

We work hard to keep the Service running, but it may sometimes be unavailable for maintenance, updates or reasons outside our control. We are not liable for losses caused by downtime. Keep your own copies of important files.

9. Suspension and ending

You can stop using the Service and delete your account at any time. We may suspend or end accounts that break these terms or the law, or put the Service or other users at risk. Where reasonable, we'll warn you first and give you a chance to download your content.

10. Disclaimers and limit of liability

The Service is provided "as is". To the extent the law allows, we give no warranties beyond those in these terms. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. We are not liable for indirect losses such as lost profits, lost followers or lost data. Nothing in these terms limits rights you have as a consumer under Indian law.

11. Indemnity

You agree to cover us against claims caused by Your Content or by your breaking these terms or the law.

12. Governing law and disputes

Indian law governs these terms. Courts in Panchkula, Haryana, India have jurisdiction. Before going to court, please contact us so we can try to resolve the issue within 30 days.

13. Changes

We may update these terms. For material changes we'll give at least 15 days' notice by email or in the app. Continuing to use the Service after that means you accept the new terms.

14. Contact

OFFSHORE MARKETERS PRIVATE LIMITED, Plot No. 9, Sector 22, I.T. Park, Panchkula, Haryana 134109, India. Email: social@offshoremarketers.com.

Part B: Refund and Cancellation Policy

GetNixa has a Free plan so you can try the product properly before you pay. Because of that, paid plans are refunded only in the narrow case below. Please read this before you buy.

Cancelling

• There is nothing to cancel. Plans are paid in advance for a month or a year, and we never debit you automatically.
• If you don't renew, your plan ends on its end date and you move to the Free plan. You keep your projects.
• Stopping early does not give you a refund for the unused part of the period.

When you can get a refund

You can ask for a refund of your first ever payment on GetNixa only if all of these are true:

• You write to social@offshoremarketers.com within 3 days (72 hours) of that payment, from the email address of your account.
• Since paying, you have used less than 10 minutes of captions.
• You have not exported or downloaded any video, .mov, subtitle file or transcript.
• You have not used any AI edit, translation, masking or Clean audio.
• You have never had a refund from GetNixa before, on any account, email or payment method.

We check this against your account's usage records, and our records decide. If a refund is approved, your plan ends straight away and your account moves to the Free plan.

When we don't refund

• Any request made more than 3 days after payment, or where any condition above is not met.
• Renewals, repeat purchases and extra time added to a plan.
• Upgrades, downgrades and plan switches.
• Yearly plans, apart from a first purchase that meets every condition above.
• Unused minutes, credits, features or days left in a period.
• Accounts suspended or closed for breaking our Terms of Service or Acceptable Use Policy.
• Reasons outside our control, such as your internet connection, your device, or what a social platform does with your video.

Payment errors

• Charged twice for the same order, or paid but the plan never switched on: write to social@offshoremarketers.com with your payment reference and we'll fix it or refund that payment in full. These cases are not limited to 3 days.
• Outage on our side: if the Service is down for more than 72 hours in a row, we add the lost days to your plan free of charge instead of a refund.

How refunds are paid

Approved refunds go back only to the original payment method, through our payment partner, within 5 to 7 working days of approval. Payment gateway charges are not refundable and are deducted from the amount. Your bank may take a little longer to show it.

Chargebacks

If you have a problem with a payment, please write to us first. If you raise a chargeback or payment dispute instead, we may suspend the account while it is reviewed.

Delivery

GetNixa is a digital service. Your plan starts as soon as the payment goes through, and nothing is shipped.

Contact

social@offshoremarketers.com · OFFSHORE MARKETERS PRIVATE LIMITED, Plot No. 9, Sector 22, I.T. Park, Panchkula, Haryana 134109, India

Part C: Acceptable Use Policy

To keep GetNixa safe and fair for everyone, you may not use it to:

• upload or make content that is illegal in India or where you live, including child sexual abuse material, which we report to the authorities;
• harass, threaten or defame anyone, or spread hate based on religion, caste, gender, race or other protected traits;
• make deepfakes, or mislead people by impersonating someone, without their clear consent;
• break copyright, trademark or other rights, for example by uploading content you have no rights to or by using fonts against their licence;
• spread malware, or try to break into, overload or reverse engineer the Service;
• share your account, resell the Service, or run it automatically at scale without our written agreement;
• get around plan limits, for example with several free accounts.

We may remove content or suspend accounts that break this policy. To report abuse, write to social@offshoremarketers.com.