Refund and Cancellation Policy

Cancelling

• Cancel any time from Account → Plan in the app, or by writing to support@getnixa.com.
• Your plan stays active until the end of the period you've paid for. After that you move to the Free plan and we don't charge you again.
• Your projects stay. Uploads above the Free plan's storage are kept for 30 days so you can download them, then deleted.

Refunds

• First purchase, 7-day guarantee: if the Service isn't right for you, ask for a full refund within 7 days of your first payment, as long as you've used less than 60 caption minutes in that time.
• Renewals: monthly and yearly renewals are not refunded, except a yearly renewal cancelled within 48 hours of being charged with no use since.
• Charged by mistake: duplicate charges or charges after a cancellation are always refunded in full.
• Service failure: if an outage on our side stops you from using the Service for more than 72 hours in a row, we'll credit or refund that time in proportion.
• Extra credits and add-ons are not refundable once used.

How refunds are paid

Approved refunds go back to the original payment method through our payment partner within 5–7 working days. Your bank may take a little longer to show it.

Delivery

GetNixa is a digital service. Your plan starts as soon as the payment goes through, and nothing is shipped.

Contact

support@getnixa.com · [Company legal name], [Registered office address], Mohali, Punjab, India